DRIVING UTILITY CUSTOMER SATISFACTION
Transform Your Utility Payment Processing
- Offer self-service payment arrangements with Virtual Collection Agent
- Improve collection rates and reduce disconnections
- Leverage disbursement services and improve customer satisfaction
- Reduce your PCI-compliance burden through secure call center payments
- Engage and inform your customers
- Adopt new methods, including text-to-pay, mobile wallets and live chat
Engage With a Solution That’s Tailored for Utility Providers
A Single
consolidated communications and payments platform
19%
reduction of staff time spent on payments
100+
pre-built integrations to future-proof your systems
45+
years of demonstrated industry success
Bridging Consumer Gaps in Utility Payments
Take a deep dive into new research data to better understand your consumers’ preferences and behaviors around their utility bill payments.
Learn how the current environment is impacting utility payments, the payment channels your customers prefer and why utilities must move toward digital options for statements.
Raise Satisfaction With Alternative Payment Methods
Provide your customers with a fast, simple and secure way to pay their bills online through their favorite new ways to pay
Offer greater choice and flexibility for payments with alternative payment methods such as Apple Pay, PayPal and Venmo*
Drive satisfaction by making it easy for customers to pay their utilities the same way they shop online
Create stickiness with convenient and popular alternative payments your customers increasingly expect
Integrate new payment options seamlessly to quickly offer innovative, secure and trusted payment options
We Wanted to Create a New Solution for Our Customers
VP OF CUSTOMER EXPERIENCE, FORTUNE 500 ENERGY SERVICES COMPANY
WORKING WITH USP
Dedicated to Your Success
USP Worldwide offers a host of services to ensure you get the most from your solution. Our dedicated, expert teams are designed to help speed your implementation, get you the latest product news and updates, and provide 24×7 technical support.
Peace of Mind
Gain fast, reliable answers based upon deep knowledge of your solution
Flexibility
Choose the right level of support for your organization’s needs
Comprehensive Support
Benefit from an always-on help desk and proactive account team
Peer Learning
Collaborate, network and share ideas with fellow customers and USP advisors with USP’s user group program
Let’s Talk
Our payment experts are ready to help you tackle your payment challenges. Set some time to speak today!